As you are all by now aware, the Committee as part of the succession planning around the running of Laurel Manor took the decision to engage a Managing Agent in order to reduce our workload in running the day to day affairs of the estate.

Following a good deal of work investigating various options over the past year, Harrow Management Limited was engaged by us to manage the estate. They took over many of the back office and maintenance functions dealt with by members in the past on 1st April 2018 and on 1st June Lorraine Kennedy stepped down as our bookkeeper to complete the transition. We all thank and wish her well for the future.

To simplify this change the Right To Manage company has taken back the management of maintenance contracts, finances etc from the LM1/LM2 companies, which will become dormant once the change is complete this year. Since October 1st 2017 all maintenance responsibility has been handled by the RTMC.

Mark Waters, a director of Harrow Management, is here tonight and will be attending all AGMs' in future years. He will meet regularly with the Board of the Right to Manage Company throughout the year and visit the estate for inspections on a regular basis with Ted Eggs who retains his role. If you need to report any maintenance issues, please contact Harrow via email, letter or telephone. Ted will continue to monitor the post box but this means of communication may be withdrawn going forward.

I am aware of concerns from some quarters about the engagement of an Agent and would like to assure you that the Board will continue to run the estate for the leaseholders and make all major decisions as to policy, major works and any other matters of importance as they have done in the past. Harrow Management will take over running our accounts, collecting service charges & ground rents and assisting you with any queries you may have concerning your property or the estate as a whole.

With regard to the funds, Mark has become a signatory to the account used for the day to day management of the estate. We have strict signing rules in place and we have an agreed limit that Mark cannot go above without the authority of the Board in writing. Above the agreed limit a signature from the nominated director is required to authorise any payment. This will allow Mark to deal with settling invoices with our gardener/cleaner etc and deal with minor matters of maintenance quickly and efficiency. He will of course liaise closely with Ted.

As for the estate, the past year has been quiet with no major issues other than the damage caused to the garages following a collision. This was dealt with through an insurance claim and all repairs have been completed.

Brian Putt